Saturday, February 18, 2012 kicked my ass in every which direction. Maybe the fates decided that since I was so triumphant in my equipment repair on Tuesday that it was necessary to prove that Marissa is merely human. Perhaps the sense of flying high needed to be grounded. Then, there is the possibility that shit just happens and it has nothing to do with luck, Lab Gods or lessons to be learned.
In the height of a busy period of the day we ran out of a vital coating. I could point fingers. Blame could be put on ‘the corporation’ for their estimation of supplies used guideline being faulty. I’m one of those people who typically goes with the gut and out right notion that I know what we use and what is necessary to have on hand for back up. No matter. We ran out because I didn’t order enough supplies. Today, an order will be placed for monthly supplies. That, however, doesn’t help us YES-TER-DAY!!
So, we had a major failure and I kept apologizing to my co-workers for not having the supplies on hand. It’s a first in my career as manager. With the closest location being about 30 minutes away, there was a waiting period until one associate could get there and return. Great.
Then, I get a phone call from Mancub. He’d gone to Illinois Weslyan University with a group of kids and teachers for a sports experience day. His teacher was bringing him home since I was working. He called me when he arrived home, but he wasn’t quite home. He forgot his key and the hidden key was not in its spot. When we were having our pipes replaced I had given it to the contractor and, SURPRISE! failed to return it to the hiding place. Mancub was locked out of the house which meant I had to leave work to let him in.
Great.
Bonus on that was getting a hug from him after having such a crappy day.
I headed back to work and all seemed to be running smoothly again.
That is until …
One of the retail associates dashed into the lab slightly panicked. “I need your keys! I have to close the gate .. .someone has a gun!”
Wait. What? Where the hell are my keys?
Apparently, there was someone spotted in the mall wielding a handgun. It wasn’t Paul Blart who told us, mind you. A father with his toddler was running out of the mall and gave us warning about the possible gunman. After 20 minutes of hearing nothing from the mall security, and watching people come in and out of the entrance near our store, the Segway cruisers finally locked the doors. One of our customers had returned to pick up her glasses when a loud, verbal exchange was heard between security and the alleged gun carrier.
The entire time I had positioned myself out of view in the back of the lab. Our retail associates and the customer adjourned to the hallway out of sight from any activity going on. After about 5 minutes, the customer insisted on being let out of the store. Apparently being shot was better than our company.
The whole time I was communicating via Facebook and texts. Still, there was no word from security. Some stores had lowered their gates, while others remained open. A friend with a scanner said nothing was being reported. We never saw police.
When I saw a little girl outside our store window with her mom buying gumballs from the machines, I figured it was OK to close up shop and get the hell out of Dodge.
Here’s what I learned from this terrible day:
- When you know you’ll use more supplies than the ‘company’ says you will, go ahead and order what your experience says you need
- Mall security is about as effective as a posse of toddlers on tri-cycles
- Just when you think your day couldn’t get worse, it can, but at least you weren’t the target of an alleged gunman
- Be grateful when your son forgets his key and you get an unexpected hug after a shitty day hasn’t ended. It might very well be the last one you get.
I joke around that I’ll be working for this company until they put me in the ground, but I never thought I could literally DIE there.







